January 12, 2018

101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates PDF

By Performance Research Associates

cutting-edge buyers are tough carrier that's swifter, larger, and extra custom-made than ever earlier than. How can businesses make sure that they're ready to satisfy that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for supplying Knock Your Socks Off Service offers readers with the sensible instruments and reasonable education required to assist meet their buyers' wishes.

Taking the original place of seeing issues from the customer's point of view, this choice of enjoyable and enlightening workouts teaches customer support managers and staff important how you can support their organisations offer world-class carrier, and is helping them create an motion plan for development. Written within the similar obtainable and funny sort that made Delivering Knock Your Socks Off Service so renowned, this spouse consultant covers such subject matters as:

- how you can say no

- empathy vs. sympathy

- carrier restoration

- listening

- e mail

- cellphone talents

- clients from hell

- successful phrases and soothing words

- watching for client wishes

- development reliability

- client suggestions

- retaining a pressure log

- and extra

those basic yet potent actions take in basic terms mins, yet carry actually strong, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates

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