By Performance Research Associates
Taking the original place of seeing issues from the customer's point of view, this choice of enjoyable and enlightening workouts teaches customer support managers and staff important how you can support their organisations offer world-class carrier, and is helping them create an motion plan for development. Written within the similar obtainable and funny sort that made Delivering Knock Your Socks Off Service so renowned, this spouse consultant covers such subject matters as:
- how you can say no
- empathy vs. sympathy
- carrier restoration
- e mail
- cellphone talents
- clients from hell
- successful phrases and soothing words
- watching for client wishes
- development reliability
- client suggestions
- retaining a pressure log
- and extra
those basic yet potent actions take in basic terms mins, yet carry actually strong, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Extra resources for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates
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